While working as a security staff you may often find
yourself in conflict situation. At such situation, probably
your only thinking will be “how to avoid this conflict”.
These types of situations are not rare for the people in
the security industry, especially for those who are
working as door supervisors or security guard. Actually,
these are the situations where you can provide your
worth as a security staff. Have you got enough to
diffuse the situation before it spiral into chaos?
Well, if you have been ever in this kind of situation,
definitely you will know that it is not brute force that
works rather the skill of conflict management and the
skill to communicate mostly come handy.
With the changing time, the roles and responsibilities of
a door supervisor or security guard is also changing.
Before a few decades,
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