Category:
Information Technology JOB OFFERED:
Date Posted:
more than 1 month ago (Not Renewed))
Description:
Required skills:· Ensure quality and efficiency measures are met within the team and in accordance with service level agreements· Provide coaching and feedback to direct report positions to ensure satisfactory performance levels· Plan and coordinate the staffing activities of the respective processes in accordance with documented policies and procedures.· Performance & SLA Management and ensure good customer satisfaction feedback from both internal as well as external clients· Effectively manage client relationships in order to maintain and grow their existing business to ensure revenue generation· Responsible for managing multiple assigned on boarding projects to completion· Coordinating interrelated operational tasks required to support the proposed solution· Plan and monitor operations initiatives to improve the efficiency and effectiveness of the process
Type:
Full-Time Permanent